Seamless Travel,
Elevated Hospitality.
From airport concierge and premium lounges to corporate travel and executive aviation support, we manage every detail of your journey.
Our Global Network. Your Seamless Experience.
Enjoy a quiet, serene environment — perfect for working, relaxing, or sharing those last minute hugs and goodbyes.
Our private meeting room accommodates up to 4 delegates — ideal for last-minute business
discussions.
Who We Are
Soft Landing Concierge is a Botswana-based aviation, travel and hospitality company headquartered at Sir Seretse Khama International Airport in Gaborone.
We serve individual travellers, corporate organisations, airlines, financial institutions, diplomatic missions, executives, VIPs, VVIPs and private aviation clients. At SSKIA, we operate the Soft Landing Concierge Lounge and manage the Pula Lounge in International Departures in partnership with Air Botswana.
We combine the precision of aviation with the warmth of Botswana hospitality. Through personalised service, reliable coordination and discreet attention to detail, we remove the complexities of travel and create seamless, dignified and memorable experiences.
Whether we are facilitating one executive, welcoming an international delegation or coordinating an entire corporate journey, our promise remains the same: to anticipate every need and manage every touchpoint from arrival to departure.
We combine the precision of aviation with the warmth of Botswana hospitality. Through personalised service, reliable coordination and discreet attention to detail, we remove the complexities of travel and create seamless, dignified and memorable experiences.
Whether we are facilitating one executive, welcoming an international delegation or coordinating an entire corporate journey, our promise remains the same: to anticipate every need and manage every touchpoint from arrival to departure.
Our Concierge
Services
Our integrated concierge, travel logistics, and global documentation services are designed to manage your complex life, ensuring seamless execution and peace of mind 24/7.
Soft Landing Lounge
Conveniently situated to serve both arriving and departing passengers, our flagship lounge is your personal sanctuary away from the terminal bustle. Featuring a quiet, intimate environment equipped with high-speed Wi-Fi, a private meeting room for up to 4 delegates, and tailored concierge support, it is designed for executives, diplomats, and frequent flyers seeking absolute discretion and ease.
Pula Lounge
Step away from the travel rush and enter a newly redesigned haven crafted for ultimate pre-flight relaxation. Located in the international departures zone and proudly operated in partnership with Air Botswana, the Pula Lounge offers world-class hospitality, premium refreshments, and a sophisticated atmosphere. Experience a seamless transition from check-in to boarding.
Our Reviews
Hear what our guests, executives, and frequent flyers have to say about their experience with Soft Landing Concierge.
Retainer Packages For
Frequent Travelers
Softlanding Concierge is positioned as more than an airport lounge. The proposition combines executive lounge hospitality with Meet & Greet, chauffeur services, airport transfers, embassy assistance and visa facilitation. The Pula Lounge provides premium refreshments, Wi-Fi, workspace and a private meeting space for executives and frequent travellers.
Membership principle: members pay for a complete travel advantage — access, time saved, personal assistance and preferential treatment — rather than simply a lounge seat.
Silver
Leisure & occasional business travelers
- 12 lounge visits per membership year.
- Wi-Fi, workspace and lounge refreshments.
- 10% discount on additional lounge visits.
- 3 complimentary guest lounge visits and 10% guest discount on additional visits.
- Limited,snacks/beverages while using the lounge
- 5% discount on selected Softlanding Travel & Tours bookings.
- Priority check-in assistance, subject to pre-booking with the Softlanding office and availability through an applicable airline/provider arrangement.
- 1 complimentary birthday lounge visit.
Gold
Executives & frequent travelers
- 24 lounge visits per membership year.
- Limited snacks and Unlimited beverages and Premium Alcohol at fee while using the lounge
- 5 complimentary Fast-track / immigration Meet & Greet facilitation services, subject to pre-booking.
- 3 complimentary guest lounge visits per membership year, plus 10% discount on additional guest access.
- 10% preferential airport-transfer rate.
- Priority travel and hotel booking support coordinated through the Softlanding office.
- 10% discount on additional lounge visits.
Platinum
CEOs, diplomats, VIPs & HNW travelers
- Unlimited member lounge access, subject to lounge capacity, operating conditions and fair use.
- 6 complimentary guest lounge visits per membership year, plus 20% discount on additional guest access.
- 4 complimentary standard airport transfers / pick-ups per membership year, pre-booked.
- Dedicated concierge contact serving as the member’s Relationship Manager
- Special discounted rates on hotel bookings in Gaborone with participating Softlanding partner hotels.
- 10% discounted rate on Softlanding chauffeur services.
We Do Travel & Tours!
Soft Landing Concierge takes the stress out of travel by handling every detail from start to finish. We transform complex itineraries into seamless, enjoyable, and well-coordinated travel experiences, whether for high-profile business assignments or curated leisure extensions.
We manage all aspects of your journey with precision and discretion, ensuring executives, partners, and dignitaries experience absolute comfort and efficiency.
Our Latest News & Events
Stay informed with expert travel tips, airport announcements, and industry trends from the Soft Landing Concierge team.
Frequently
Asked Questions
Find clear, concise answers to our most common inquiries regarding service access, packages, and logistics. For bespoke requests, please contact our dedicated concierge team directly.
1. Are your Gold and Standard packages based on individual or corporate rates?
2. Do you assist with international documentation and diplomatic protocol?
3. What types of logistical support do you provide for corporate events?
4. What advantages do I get with VIP Meet & Greet services?
Our Gallery
Find clear, concise answers to our most common inquiries regarding service access, packages, and logistics. For bespoke requests, please contact our dedicated concierge team directly.
